Articles on: Billing

Upgrading an Expired paid subscription

Your account will enter the Expired state when your Trial or subscription ends. If your Trial has expired, see upgrading an expired Trial account. Learn more about expired accounts.

How to upgrade an Expired paid subscription

Step 1: Navigate to the Billing page

From the left menu, browse to Settings > Billing.

Step 2: Select Upgrade

User Generated Content– Upgrade expired paid subscription

On the Billing page, the No active subscriptions message in the subscription panel denotes an expired account.
Click on the Upgrade button in the Subscription panel.

Step 3: Select your new Plan

Select your desired plan
Select your desired billing cycle
A summary of the expired and new plans will be shown in the top right of the modal.
Click the Continue button

Step 4: Confirm changes

Details of the billing amount and frequency are shown under You will be billed.
If you need to update your payment method, this can be done by clicking on the Update button under Payment Method.
Click the Confirm Changes button to confirm the upgrade.

All transactions are encrypted and handled by our payment provider, Stripe.

Once confirmed, the Billing page will update to show details of your new plan, which are also sent via email to the Buzzspark account owner and all account users with the Billing role.

Updated on: 03/02/2023

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