Failed payments

What happens when an automated payment fails?

If the recurring payment for your Buzzspark Plan fails, the account owner and all account users with the Billing role will automatically be notified via email.

Your account will remain fully operational for a further 2-day grace period, during which you can log into your account and manually pay outstanding invoices.

What happens after the grace period?

At the end of the 2-day grace period, your existing subscription will expire. Your account will remain accessible for a further 30 days, however all features such as aggregation of new content, Displays, etc. will be disabled. You can log in to your account and upgrade an expired account at any point during this timeframe, or you can delete the account if it is no longer required.

30-days after the account expires, the account and all its data will be automatically and permanently deleted.

What should I do if I received a failed payment notification?

Follow the steps below to manually pay the invoice, which will also updates your payment method for future payments.

Step 1: Navigate to the Invoices page

From the left menu, browse to Settings > Invoices.

Step 2: Locate any unpaid invoices

On the Invoices page:

Locate the unpaid invoice and click on the associated Pay button to pay the invoice. This will launch the Pay Invoice modal as shown in the next step.

Step 3: Update your payment method and pay invoice

Click on the Update button and enter your credit card details. All major international credit and debit cards are supported including Visa, Mastercard, Discover, Diners, JCB, American Express and China UnionPay.

Click on the Pay button to pay the invoice.

All transactions are encrypted and handled by our payment provider, Stripe.

Once payment is approved, the Invoices page will update to reflect payment of the invoice.

Updated on: 03/02/2023